Definition
Appointment Scheduling
The capability of an Agentic Website to check real-time availability, book appointments, send confirmations, and manage reminders without manual coordination, while respecting business rules for cancellations and rescheduling.
Appointment Scheduling does not bypass human control. The business defines which appointment types can be booked automatically and which require confirmation. The system prevents double-booking, respects business hours, and routes special requests to a human.
Related Terms
Agentic Website
A website that does not only display information but can take actions within defined business processes — answering customer questions, qualifying leads, scheduling appointments, and updating records.
Connected Workflow
A defined sequence of steps that connects the Agentic Website, business tools (CRM, WhatsApp, email, calendar), and AI Employees so that customer interactions move through the business without manual handoffs.
AI Employee
A configured AI role that performs specific tasks within a defined business process, such as qualifying inbound leads, preparing quotation drafts, or sending appointment reminders.